We are very proud of our impeccable reputation for attention to detail, speed of locating the correct aircraft, and of course, our customer care which is simply second to none. Our team has the experience to instantly recognize what type of aircraft best suits your needs and the knowledge of where to find it.
We try harder than anyone else to brighten our customer's day and perform beyond their expectations. In fact, it's this challenge that makes working at Le Bas so rewarding. We operate seamless 24 hour daytime communication centers by utilising the latest technology over two different time zones across the world with fully staffed offices, 24 hours a day, 7 days a week, 365 days a year. You will never get a staff member operating from a mobile phone or at home, you will never reach voice mail. There are no pagers, no answering service, just experienced friendly staff answering your call within 20 seconds, ready to assist 24 hours a day, every day of the year.
Our flight following is second to none. Our teams do not rely solely on automated flight tracking which is often proven to be inaccurate. We flight follow by getting our times directly from the last point of contact with either the aircraft, the pilots, ground handlers and FBOs or, if necessary in remote areas we flight track with the ATC tower at each specific airport.